My card that the payment is taken from has been stolen. What should i do?

If you do not have a new card then you will have received an email from Worldpay recently saying your monthly subscription for classes at Springfit has failed. The system will make three attempts over three days. We will then reset your login details to the shopper account where you manage your payments and you should have received an email with the new username and another with a password.

When you have the new card (or change of address details) please update this information by CLICKING HERE to enjoy continuity of classes using the current agreement.

Simply click on the Agreement ID number and select the button at the top of the page called “Change Payment Details” for expired cards, or select “Change Contact Details” if you have a new address. You will then need to click the “Retry” button in the “Continue Attempting Payments” field of the Agreement Details page. Your payment will then be processed within the next 24 hours.

We hope you find this process straightforward, allowing continuity of classes at Springfit. Please do get in touch if you experience any technical difficulties.